Past OmnichannelX speakers and interviewees

Piyush is an Enterprise Architect and eCommerce technology innovations lead at Accenture Interactive. His work spans across multiple IT disciplines ranging from technology consulting to hands-on architect roles helping clients visualize the art of possibility, successfully pivot to NEW and remain flexible for continuous growth at pace.

He is a continuous innovator and a trusted advisor to multiple commerce start-ups in the silicon valley of India - Bangalore. He has won multiple innovation with Accenture clients. Some of his recent work at Accenture includes rolling out a Low Code No Code platform to facilitate the rapid development of marketplaces, integrating commerce with AI solutions to enhance consumer experiences, and creating new patterns to enable unique ways of promoting products on commerce platforms.

With over two decades of experience in the field of design, both as a practitioner and a leader, Paras has worked across the globe helping large corporations in their design transformation journeys. In his recent roles with large companies in Australia, Paras has lead design teams at the Commonwealth Bank of Australia, ANZ Banking group, and the largest retailer Woolworths Group.

Currently, heading the Design team at Tabcorp, world's largest listed gambling entertainment company, Paras is responsible to build and grow the design capabilities in the organisation. Evangelizing customer-centricity to the wider business while defining the Omnichannel Experience strategy for apps, self-service kiosks, and assisted channel systems at customer support centres and venues. Key focus on building exciting customer experiences with integrity and trust.

Jeff has over 20 years' experience working at Eli Lilly and Company.  During this time, he has had a breadth of experiences across Sales, Global and US Marketing, and most recently Content Operations.

During his career, he has helped lead the marketing strategy, campaign design, tactic, and implementation plans across multiple brands, therapeutic areas, and product launches, and most recently has been leading organizational marketing transformation efforts as part of Content Operations and Content Intelligence.

Getting inspiration with the right people: that’s how you get results. It’s also the road Ellen usually takes. In her career Ellen has always been connecting issues with people, connecting management with the work floor. Creatives with clients. And as a client, she has always looked for and found the right talents. This is true in all of her roles: as a communication manager for the Design Academy, director of two cultural festivals, and publisher/author/photographer of her own books (five).

Within ContentKings she develops community concepts and innovation programmes: connecting the enthusiasm of early adopters with the common sense of the early majority. At the base of this lies the real problem of the customer, the user, the employee. ‘Jobs to be done’,

ContentKings has been working successfully along with its principles, for more than 20 years. In my opinion, digital confidence is the key to true digital transformation.

Michael Andrews has worked as a senior manager for content strategy for Publicis Sapient and has worked as an independent content strategy consultant while living in Europe and Asia. He has global experience advising organizations in half a dozen countries about content and user experience in diverse industry sectors. His blog, Story Needle, is a popular source for perspectives on content strategy. Michael in an expert in metadata for content, having written two books on the topic: Metadata Basics for Web Content, and No More Silos. Michael holds an MSc with distinction in human-centered computing systems, and a masters with a specialization in international finance.

Rhyne Armstrong has been a producer, strategist, and manager in the content world for the last 25 years, and hopes to some day figure out what he wants to do when he grows up. He is a Documentation Manager at Cisco Systems, Inc. in the Security Business Unit, and is an Associate Fellow of the Society for Technical Communication.

Rhyne lives in Atlanta, and works hard to juggle his day job with his other roles: haunted house designer, stage manager, and soccer/ballet dad.

For over 20 years, Mike Atherton has been connecting people to content. A specialist in structuring information, he has chunked, pushed, presented and linked compelling content for the BBC, Huddle, and, in a different age, Playboy TV. Now a content strategist for Facebook in London, he collaborates with product specialists to build experiences from the terminology up.

He recently co-authored the book Designing Connected Content. When Facebook speaks to you, that's Mike and his fellow content strategists writing the script. He's also the author of Designing Connected Content, a gentle guide to modelling structure.

Chris is the Head of Customer Experience and Design at Washington DC-based Modus Create, where he helps clients thrive by adopting customer-centric design and product development practices to grow and improve their business. Formerly, as an InVision Design Transformation Principal, Chris advised the design teams of such world-class organizations as Netflix, frog, Morningstar, Boeing, Exxon Mobil, and Verizon increase their strategic influence while helping these companies also better understand the business value of design.

Prior to joining InVision, Chris led the design and user experience organization at Nasdaq, where he scaled the practice from serving one line of business to the entire enterprise over 7 years. Chris also teaches Customer Experience Management at Rutgers University.

Rahel Ann Bailie is an Executive Consultant at ICP and the results-driven content strategist behind Content, Seriously. She is involved with ICP's Content for Life strategy, which builds sustainability into the lifecycle of multiple types of content and the user experience.

Rahel has a strong track record of developing successful digital content projects, tackling the complexities of managing content for clients globally. Her strength is diagnostics: calculating how to use content to deliver compelling experiences and using content structure and standards for both operation efficiencies and as a way to increase ROI of product lifecycle content.

She is a recognised thought leader, having authored and contributed to several industry books, magazines, and academic journals. She presents at events and on podcasts and webinars worldwide. She also hosts the Let’s Talk ContentOps webinar series and teaches in the first ever Content Strategy Master’s Program at FH-Joanneum in Austria.

Gina Balarin isn’t just an inspirational speaker, storyteller and B2B marketing leader, she is an MCIM Chartered Marketer, with an MEd in Management Communication and a member of the Professional Speaking Association. The author of The Secret Army: Leadership, Marketing and the Power of People and many, many other texts too numerous to mention, Gina’s goal is to magnify the impact of her clients’ influence through her expert guiding hand, visionary consultancy, and authentic storytelling prowess.

Gina Ballerina (as she has often been called) is a TEDx and keynote speaker who combines a big brain and a big personality in one very little package (she’s technically half a centimetre short of 5 foot). When she isn’t being a customer and content marketer, storyteller, trainer, mentor and coach she provides Stories as a Service to companies who have happy customers, but aren’t sure how using their stories can build better, more profitable businesses. And does Zumba. And drinks gin.

Karina advises senior leaders in their digital workplace transformation journeys using concepts from Marketing, Change Management, and Communications.

She is interested in implementing innovative customer-centric marketing initiatives that drive authentic customer engagement.

Karina has worked in large corporations in Lima, Brussels, Fort Lauderdale, San Francisco, and Zurich. She holds a Global MBA from the University of Manchester and a Bachelor’s degree in Marketing Communications.

Jan Benedictus has been working in structured content since 1996.

As founder of service company “Liones” and web-based XML editor "FontoXML", Jan and his team develop and implement structured authoring solutions for many different organizations.

As varied as FontoXML users are, the objective is always the same: engaging 'normal people' to structured content authoring.

Lucas Betés leads the Omnichannel marketing team in EMEAR for Cisco. The focus of this team is to champion the customer and users experience by shaping, influencing and creating the most engaging experiences possible across Cisco’s channels.

Having been at Cisco for five years and before this working in both start-ups and large corporations across various B2B and B2C industries, his goal is to ensure experiences and journeys are always designed putting the user/customer first.

Lucas will co-present with Jennifer Hooks who is also speaking at OmnichannelX.

Feel free to get in touch @lbetes.

 

Over the past two decades, Margot Bloomstein has emerged as one of the leading voices in content strategy. She’s the author of Content Strategy at Work (2012), the principal of Appropriate, Inc, and the author of a forthcoming book about how brands can build trust through content and design. Margot developed BrandSort and the message architecture-driven approach to content strategy now popular with many practitioners. Her work shapes the communication of corporate social responsibility at Timberland, crisis response content at Harvard University, and strategy for cultural tourism in Nevada.

Her clients also include the American Montessori Society, Lindt & Sprüngli, Lovehoney, Scholastic, and Sallie Mae. A participant in the inaugural Content Strategy Consortium and featured speaker at SXSW, Margot has been the keynote speaker for World Information Architecture Day Boston, Content Strategy Forum Frankfurt, UX in the City: Manchester, and other events. She teaches at FH Joanneum University in Graz, Austria, and tweets at @mbloomstein.

Margot will be part of our Omnichannel panel of experts to answer your most burning questions!

Jamie is a reformed TV Producer, now working to help the world understand how and why Contentful's content platform will help them to build the future of their digital experiences. As a Product Marketing Manager at Contentful, he leads product launches for the company and spends far too much time trying to think up witty bios.

Alisa Bonsignore clarifies complex ideas from her office in the desert. She helps clients place each project into a broader content strategy for a seamless omnichannel user experience. Her experience spans several industries over more than two decades, with particular focus on making the world a better place through healthcare and sustainability. She is an Associate Fellow of the Society for Technical Communication, Executive Editor of STC’s Intercom magazine, a Certified Master Gardener, and frequently speaks at conferences and workshops.

Lee Boonstra is a Developer Advocate for Dialogflow and Contact Center AI at Google, based in Amsterdam. She has been working with different technologies in the past 15 years, ranging from Web/Mobile Technology, Conversational AI, Dialogflow, Actions on Google and Contact Centers, as well as Ext JS, Sencha Touch, and Node.js.

Over the years she has helped many brands & enterprises to build and deploy Conversational AI solutions (chatbots and voice assistants) at enterprise scale. She has worn many different hats - from Engineer to Technical Trainer and from Sales Engineer to Developer Advocate.

Also, she wrote a book for O’Reilly: Hands-on Sencha Touch 2.

Patrick is a co-founder of Heretto. Since beginning with Heretto in 2005 Patrick, has worked on a wide range of projects all focused on improving authoring, production, and distribution of content.

Most recently, his primary focus has been empowering the users of Heretto and generally advancing the product documentation industry.

Patrick is a software industry professional specializing in developing, productizing, and solving problems with product content software. He is a skilled developer, thoughtful manager, and passionate customer advocate.

Heretto is a Platinum sponsor this year!

My digital trajectory has taken me from technical services librarian to web designer, to search engine marketer, to my current – and right now, fairly unique – role as a knowledge graph strategist. For the past few years, I’ve been helping to build EA’s content graph and facilitate the growth of an intelligent content ecosystem.

I work with others in the development of ontologies, taxonomies, and content models using linked data standards, and engage with diverse groups to help them realize the benefits of our burgeoning knowledge graph capabilities.

Ed Breault leads a team of marketing strategists and thought leaders who partner with top enterprise brands to navigate complexity, disruption, transformation, and change to the modern marketing organization.

During his career, Ed has significantly contributed to the marketing operations business discipline, consulting for more than 100 marketing organizations around the globe and addressing marketing challenges within all industry verticals.

Aprimo is a Gold sponsor at OmnichannelX this year! Check out the videos, the demo, and the on-demand webinar they uploaded in their virtual booth! Also, enter for a chance to win a custom Aprimo cooler backpack!

Alissa Briggs is Director of Design at Autodesk. She’s a strategic and energetic leader, speaker, and coach with a successful track record of scaling top-notch design, research, and content teams. Previously, as Head of Design at PlanGrid, she scaled the design organization 5x and led the team through a $900M acquisition. She’s also led design organizations at Brigade and Intuit.

Alissa speaks at top conferences like Enterprise UX, UXPA, and SXSW, and has been featured in FastCo.Design, O’Reilly Media, and other industry publications. She holds advanced degrees in Human-Computer Interaction and Computer Science from Carnegie Mellon University.

Dan Brown is a veteran information architect and UX consultant with over 30 years of experience in digital design. He is the founder of Curious Squid, a solo consultancy focused on solving complex IA challenges in large-scale digital products. Before that, he co-founded EightShapes, a well-known UX agency, which he ran for 18 years before transitioning to a solo model in 2024.

His work focuses on enterprise-level issues such as taxonomy, navigation systems, metadata frameworks and site structure. He is best known as the author of Communicating Design, Designing Together, and Practical Design Discovery, as well as creator of the IA Lenses — a thinking tool for IA decision-making.

Through Curious Squid, he offers workshops, advisory, and training — along with a podcast, newsletter, and regular events for the IA community. He often works behind the scenes with enterprise teams struggling with legacy systems, content overload, or product sprawl.

His philosophy is that IA is more vital than ever in the age of AI, platform convergence, and personalised user journeys. Rather than chasing UI trends, he helps clients clarify the underlying structure that holds digital experiences together.

In 2001, Tony Byrne founded Real Story Group (formerly CMS Watch), set out to create a new kind of research and advisory firm, one that works only for enterprise technology customers who want the real story about digital marketing and customer experience technologies.

Tony is co-author of The "Right Way to Select Technology", which provides a practical, adaptive process that relies on realistic storytelling and hands-on testing to get the best fit for your enterprise.

Real Story Group’s vendor evaluation research has become known for its technical depth, toughness and absolute neutrality. RSG now helps large enterprises make critical decisions about their omnichannel stacks.

Jessica Cameron is a native New Yorker living in Edinburgh, where she is Lead User Researcher at Mudano. She has a PhD in experimental social psychology from Stanford University, and extensive experience using qualitative and quantitative research techniques to study people’s attitudes and behaviours.

Jessica has taught undergraduate and graduate level courses at Stanford and the University of California at Berkeley, and she has been involved in developing and delivering training courses in areas including user-centred psychology, UX benchmarking, and accessibility.

She has worked with clients in a variety of fields, including financial services, public sector, travel, and e-commerce. Jessica has also come to terms with the pizza in Scotland, but she has given up on ever having a decent bagel again.

Meghan Casey owns Do Better Content Consulting, a content strategy consultancy that helps organizations do good with better content, and author of the seminal book The Content Strategy Toolkit: Methods, Guidelines, and Templates for Getting Content Right.

She was also one of the first content strategists at Brain Traffic, the world’s leading agency devoted exclusively to content.

Meghan has worked with a wide variety of clients—startups, nonprofits, colleges and universities, Fortune 50 companies, and everything in between—to solve the messy content problems most organizations encounter every day.

Troy Church is a product designer at Adobe. After 12 years of designing the details of Adobe professional video tools he now facilitates modernization across the full range of Adobe flagship applications.

He believes there are always two creations, one conceptual and one physical, and he loves bridging that gap. He was born on a tropical island, then raised by cowboys in the red rocks of Southern Utah. He now lives in the lush green of Seattle, WA.

Elizabeth Churchill is a Director of UX at Google. With a background in psychology, Artificial Intelligence, and Cognitive Science, she draws on social, computer, engineering, and data sciences to create innovative end-user applications and services. She has built research teams at Google, eBay, Yahoo, PARC, and FujiXerox. Her current focus is on the design of effective designer and developer tooling.

Elizabeth holds a PhD from the University of Cambridge and honorary doctorates from the University of Sussex and the University of Stockholm. She is a member of the Association for Computer Machinery's (ACM) CHI Academy, is an ACM Fellow, Distinguished Scientist, and an ACM Distinguished Speaker. She served as the ACM's Vice President for 2 years, from 2018-2020.

In 2016, she received a Citris-Banatao Institute Award Athena Award for Women in Technology for her Executive Leadership. She has been named one of the top women leaders in UX over the last several years.

Top Global Digital, Content and Social Media Marketing Influencer, Heidi Cohen runs the award-winning Actionable Marketing Guide and Riverside Marketing Strategies, a marketing consultancy. She has worked with Fortune 100 companies, startups, private equity firms and not-for-profits. 

Heidi enables businesses to meet their audiences’ needs and wants through content, within the context of voice and other evolving technologies. She helps clients to understand and apply actionable tactics to execute their marketing strategies. In the process, she develops consensus and community across organizations to deliver measurable financial results.

Heidi started her career at a local New York City newspaper at age 18, where she learned how media works from the inside. She has helped global organizations like Sony, Bertelsmann, The Economist, The New York Times and others to build measurable business value.

As a professor at NYU, CUNY and Rutgers, Heidi created and taught graduate-level courses in advanced digital marketing, not-for-profit marketing, social media strategy, direct marketing, and finance and analysis for marketers.

Christopher Collette is the founder and principal at Collettico, a content strategy and content design consultancy.

Sitting at the intersection of business strategy, technology, content, user-centered design, research, publishing, and brand, Christopher helps clients create sustainable, scalable content programs to help them achieve business and organizational goals.

In both corporate and consulting roles, he’s led digital marketing and content strategy programs for leading corporations and organizations across a wide variety of industries and sectors, including technology, financial services, legal, non-profits, education and academia, manufacturing and industrial, professional services, cultural institutions, real estate, and publishing.

Corina Cora is a marketing professional in the top end of the pharma industry with expertise in managing brands in key therapy areas.

She has had the privilege of working in the industry bottom-up: from engaging doctors in the field up to designing digital strategies that help customers embark on journeys that align with the corporate vision.

Her driving passion is to change patients narrative and improve their quality of life through informed decision-making, knowledge, and the power to act.

Andrew is the co-founder and CMO of Idio, the leading Demand Orchestration platform that enables clients such as Intel, AllianceBernstein and Fitch group deliver 1:1 relevance at scale. He is responsible for the marketing and demand generation functions at Idio.

He previously co-founded a digital agency that built high-scale social media analytics systems, and worked for Deloitte Consulting in their TMT division. He sits on the board of the social enterprise, Ninety, and loves outdoor fun with his young family.

Selene De La Cruz is an experienced brand content strategist, product content designer, and community builder. A veteran of the NYC advertising world, she helped establish Content Strategy and UX Writing practices for her clients' brands.

In her current role at Mastercard, she spends her days collaborating on end-to-end solutions that are changing the way people transact and interact across the globe.

She’s also a co-founder of UX Content Design – NYC's only meetup for UX product content professionals.  

Thomas Deneuville is a creativity coach and a mindfulness meditation teacher. Deneuville studied with David Nichtern, a senior Buddhist teacher of the Shambala tradition of Chögyam Trungpa Rinpoche, and was certified by Dharma Moon and Tibet House US. He lives in Freeville, NY, with his wife, two sons, and a handful of bagpipes.

Learn more on:
thomasdeneuville.com
twitter.com/tdnvl
instagram.com/tdnvl
tiktok.com/@tdnvl

Ronesha D. Dennis is a Senior Software Developer at Enterprise Knowledge. With an academic background in both Communications and Computer Information Systems, Ronesha enjoys work that meets at the intersection of consulting, architecting, and implementing solutions for clients.

Ronesha’s portfolio includes a variety of government, non-profit, and corporate client projects, including the development of Content Management Systems, REST APIs, and SharePoint solutions.

Paul Dorian is a product designer at Adobe. At Adobe, Paul is part of a team that is leading the effort to define design systems for product teams to leverage that infuse Adobe’s products with approachable and familiar experiences to facilitate ease of use, interoperability and user efficiency.

Prior to Adobe, Paul’s design career focused on Art Direction across most mediums from print to digital for clients ranging from Apple to VW.

Josh Drean is a startup advisor at Harvard Innovation Labs, Global Brand and Growth Strategist at Leapgen, and Co-founder of DreanMedia, a creative and consulting agency that designs employee-centric media.

Josh’s work has been featured in Harvard Business Review, Forbes, Bostinno, and he has made appearances on The Today Show, NBC, and FOX Business. His YouTube channel has garnished millions of views and he was named top 100 HR influencers of 2021.

Josh travels internationally speaking to hundreds of HR leaders and thousands of employees each year to design better workforce experiences. He earned his undergraduate degree in I/O psychology from BYU and a masters degree at Harvard University, where he incubated an HR Tech startup pioneering sentiment analysis in real-time.

Robyn is an experienced Content & XP design leader, working at the intersection of creativity, commerciality & technology, to bring together Design, Product & Engineering functions building best-in-class experiences, teams & systems.

She's worked in small startups to large corporates, on everything from travel booking to banking apps. And every time, ahe's working to integrate content into a design process, building teams that create experiences people love (or at least, don't actively dislike).

Particular experience in establishing content teams, omnichannel content strategy, content modelling/mapping and governance/contentops.

Jeff Eaton is a founding partner at Autogram, where he solves complex content management problems for media, education, and enterprise businesses.

He co-authored the first edition of O’Reilly Media’s Using Drupal, hosted the Insert Content Here content strategy podcast, and is a frequent writer and speaker at web, content strategy, and open source conferences.

Angus is Co-founder and VP of Product at GatherContent by Bynder, where he focuses on the product and research areas of the business – looking into the future of content management, and trying to improve the way organisations create and deliver information.

A board member of the European Information Architecture Summit, he has been heavily involved with the Content Strategy, CMS, and product management communities for several years, and frequently writes and speaks around the intersection of these disciplines.

GatherContent by Bynder is a Platinum sponsor this year!

Nikita Efimov is a Senior Product Manager at UXPressia, a UX coach at training center ITMINE, and an inspiring leader of the UXSPb – community of UX designers, user researchers, and information architects in Saint-Petersburg.

Nikita has over 12 years of experience in Software Development area, including positions as a Head of UX and Senior Product Manager. He has a strong experience in UX, user research and product management.

He is an experienced speaker and organizer of several conferences in Russia, including World Usability Day, World Information Architecture Day, ProfsoUX, and SECR.

Nikita has overall 13 years of experience in software development and solid knowledge in UX, user research, and product management.

Being a consultant for more than 6 years at UXPressia and by himself, he organized hundreds of corporate training and workshops about CJM, JTBD, empathy mapping, and other aspects of customer experience.

Rafaela Ellensburg is a content engineering consultant specializing in transforming content chaos into scalable, high-impact digital experiences. She does this by giving structure and meaning to content, so humans and machines can collaborate and work more efficiently with content. With her holistic view on content at the intersection of digital, data, and tech, she helps organizations own their content ecosystems before AI does it for them.

As the founder of The Content Engineering Agency (The CEA), she empowers companies to treat content as a strategic asset: one that drives business value, enhances customer experiences, and ensures resilience in an era of truth collapse, misinformation, and AI-driven disruption.

At OmnichannelX, Rafaëla shares her expertise on content engineering, omnichannel strategy, and structuring content for scalability, guiding organizations in aligning their content operations with business and customer needs.

At Truth Collapse, she delves into the critical role of content in shaping digital trust, exploring how structured content, AI governance, and human-friendly frameworks can help businesses navigate an era where truth is increasingly fluid.

A thought leader with creativity, authenticity, wisdom, and beauty as her core values, she believes that the future of content isn’t just creative, it’s engineered for impact.

Britt Ellmer is the director of the content strategy program at TSYS. TSYS, a Global Payments company, is a leading provider of seamless, secure and innovative payment solutions to nearly 200 financial institutions and retailers in approximately 80 countries. She has 25+ years of tech comm experience in the payments industry., and has held various positions and roles throughout her career to include tech writing and editing to training and instructional design.

Kate Erfle is a software developer currently focused on back-end development in .NET and TypeScript. She is experienced in creating Java applications and using PHP, HTML, Javascript, and CSS for web development. Kate is passionate about delivering quality products to her clients.

Ashleigh Faith is the Director of Knowledge Graph and Semantic Search, as well as a teacher of graph and data science on YouTube. She has her PhD focused on Advanced Semantics. She has worked on semantic search and knowledge graph machine learning and data modeling for over 15 years with notable corporate and government entities such as GM, NASA, US Navy, Amazon, Microsoft, NATO, Gulfstream, The Fed, and the National Library of Medicine. Her main focus is knowledge graph, semantic search, and general information architecture.

Ashley Faus' work has been featured in TIME, Forbes, and The Journal of Brand Strategy, and she's shared insights with audiences at Harvard Business Review, INBOUND, and MarketingProfs.

She works for Atlassian, a collaboration software maker on a mission to unleash the power of every team.

Amir Feizpour is the founder of Aggregate Intellect (https://ai.science/), building a generative business brain for service and science-based companies. Amir has built and grown a global community of 5000+ AI practitioners and researchers gathered around topics in AI research, engineering, product development, and responsibility. Prior to this, Amir was an NLP Product Lead at Royal Bank of Canada. Amir held a research position at University of Oxford conducting experiments on quantum computing resulting in high-profile publications and patents. Amir holds a PhD in Physics from University of Toronto.

Where else to find him:
https://www.linkedin.com/in/amirfzpr/
https://aisc.substack.com/
https://www.youtube.com/@ai-science
https://lu.ma/aisc-llm-school
https://maven.com/aggregate-intellect/llm-systems

Sara is experienced with Customer Success Enablement and other customer-centric functions in the software industry. With a foundation in Technical Writing, her previous roles have focused on professional development programs, customer self-service, and cross-functional Technical Content Strategy.

She currently serves as the Director of Member Engagement for the Consortium for Service Innovation, a non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.

Alyssa Fox is a marketing leader and content strategist who thrives on improving customer and partner experience through strong relationships and tailored marketing strategies. With extensive experience in technical and marketing content, Alyssa has a passion for leveraging content as a business asset to drive demand, revenue, and customer retention.
Alyssa is a member of the American Marketing Association and past president of the Society for Technical Communication. She speaks at conferences around the world about various leadership, strategy, marketing, and content topics. She loves traveling, reading, good grammar, eating slow, and driving fast.

Ray Gallon is president and co-founder of the Transformation Society, which develops strategies for humanist digital transformation and organizational learning, and researches the theory and practice of smart pedagogies. He has over 50 years’ experience as a communicator, most recently in the technical content industries, including major companies such as IBM, Alcatel, and General Electric Health Care. Earlier, Ray was an award-winning radio producer and journalist.

Ray is a fellow of the Society for Technical Communication (STC), and has served as an STC international board member, past president of STC France, and president of The Information 4.0 consortium. He is a frequent speaker and keynoter on communications topics at conferences and seminars around the world has contributed to numerous books, journals, and magazines, and is the editor of The Language of Technical Communication (XML Press). He currently teaches at the Universitat de Barcelona and the Université de Strasbourg.

Vinish Garg works with growing product teams for their product strategy, product vision, product positioning, product onboarding and UX, product content strategy, and sometimes as a product manager. Vinish works in the UX, design, and content leadership roles. More recently, Vinish is exploring the intersection of digital design and system thinking, and he advocates design's intersection with civic tech.

Vinish owns a UX conference too, and he lives in Chandigarh.

Jantine Geldof, digital content specialist at Crossphase, the leading content management agency in The Netherlands, is a versatile content editor, strategist and consultant. With almost 15 years of experience, any content project is safe with Jantine. She specializes in voice and tone, customer experience, project management, and team building. Her voice & tone workshops are unmatched. Speaking in public, sharing her content passions and connecting with the content community are significant drivers for her.

Chip Gettinger is the VP of Global Solutions Consulting at RWS, he manages a team that works with customers in maximizing global content with RWS.

He has experience working with customers to develop global content strategies, business ROI adoption drivers, change management, and technology adoption for component content management systems.

He speaks and blogs about customer successes working closely with industry standards, partners, and customers in technology solutions and deployments.

Michael Gilbert is a Senior User Experience Researcher on the Material Design team. His research has spanned component usability, accessibility, Material for enterprise, digital wellbeing, ethical computing, and context-sensitive computing. Most recently, Michael has focused on HCI fundamentals for the Material Design system, aiming to provide a user-centered research foundation across all our patterns and components, and across all the contexts in which those patterns and components may be deployed.

Marie Girard is a CX / UX / content strategist, teacher, speaker, and coach currently leading the strategy for digital client experience of IBM Decision Automation software in Paris. She facilitates design thinking activities across silos, runs content audits, and always keeps the focus on user experience.

Marie also teaches technical communication at Paris Diderot University, and keeps investigating how everything interrelates through the practice of yoga.

Rebecca Gordon is a design research manager at Adobe. Rebecca oversees the design research across a subset of Adobe’s current mobile applications (Fresco, Photoshop for the iPad, Lightroom) as well as applications currently in development. In addition, she helps advise and guide the research for the Unified Experience Team - one of Adobe’s cross-platform, cross-disciplinary teams focused on consistency.

Prior to working at Adobe, Rebecca conducted research for a variety of companies from start-ups to fortune 500. Rebecca holds a bachelors degree in fine arts and a masters degree in psychology and community psychology.

Successful international speaker, Diego Gosmar is a manager with over 20 years of experience in the ICT sector and a writer with a passion for innovation.

He is the author of the new book “Machine Learning - The sixth chakra of Artificial Intelligence” Published on August 2020 - ISBN: 979-8674459958.

In 2010 Diego and his partners were rewarded for having founded Xenialab: the best innovative start-up at the I3P incubator of the Turin Polytechnic University.

Diego has led the international expansion of the XCALLY omnichannel software solution, reaching over 50 countries worldwide, managing partners and hundreds of customers scattered from Singapore to the Middle East, Europe, South Africa, the United States, Brazil, and others.

Since December 2019 Xenialab has become part of the INGO Spa group and Diego has been focusing on the growth of international operations. Diego's experience is linked to Machine Learning and Artificial Intelligence (AI) with particular attention to speech analysis, sentiment analysis, omni, and customer service applications through advanced forecasting and IVR models.

At Forrester Research, Mark focuses on product strategy for categories including web CMS, site search, portal, and web performance; and solving digital customer experience dilemmas faced by enterprise organizations. Specifically, he researches, writes, speaks and consults to mutually benefit both needs.

In former lives, Mark worked with math and stats geniuses at a quantitative mutual fund; was crew on private yachts; and worked with amazing architects at a small firm in Boston.

Learn more on LinkedIn

 

Sophie Gravel is a Learning Consultant with Precision Content Authoring Solutions Inc. She teaches the Precision Content® Methodology to people around the world and across industries:

• financial
• government
• medical
• pharmaceutical
• insurance, and
• more.

With a background in adult education and linguistics, she accompanies learners on their journey to make content more precise.

Matthew is a recognized leader in the content strategy and design community with over 20 years of managing teams and content and omnichannel experiences for global audiences. Matthew’s works focuses on the organization impact of content operations and he challenges clients to rethink the impact of editorial cycles, unifying their voice and tone to better suit the needs of a diverse and changing audience. His work focuses on simplifying content ecosystems, correcting content production inefficiencies, and facilitating organizational change.

Matthew is the principal and founder of Grass Fed Content, a research and content strategy consultancy and has worked directly with CBRE, Dell, and Glance Networks to streamline their content operations. Previously Matthew co-founded First Chair Partners constructing the foundational research for what would become YouTubeTV. Matthew is an active member of the content community, international speaker, and featured columnist for Information Today. He is frequently featured by many of today’s top content strategy publications.

Michael Haggerty-Villa is a principal content designer and strategist at Intuit, where he leads content efforts on design systems and standards. He has been working on design systems for brands such as eBay, Disney, QuickBooks, and TurboTax, and his content strategy clients include HPE Software, Kaiser Permanente, Yellowpages.com, and others.

He is the founder of Content Strategy Los Angeles and plans content strategy events in Los Angeles, San Francisco, and San Jose.

Are Gjertin Urkegjerde Halland is the inventor of the Core Model. He has 25 years of experience with strategy, communication, and product development. He has worked both as a consultant and in-house with business strategy, innovation processes, user research, UX design, content strategy, and information architecture. From 2006 to 2019 he worked for the Norwegian digital agency Netlife Design, implementing the core model as a cornerstone methodology. He now works as an independent coach, speaker, facilitator, and consultant, helping people take advantage of the simple power of the Core Model.

Kristina Halvorson is a content strategist, author, and speaker. She is the founder and CEO of Brain Traffic, a content strategy consultancy that helps organizations improve their content strategy, governance, and workflow. Kristina is also the author of "Content Strategy for the Web", which is considered one of the seminal works on content strategy.

She is a frequent speaker at industry conferences and events, and has worked with a wide range of clients including The New York Times, American Express, and IBM. Kristina is also a co-founder of the Confab conference series, which focuses on content strategy and user experience design. She is a passionate advocate for the importance of content strategy in creating effective and meaningful digital experiences.

Audrey started her career as a Content Designer, combining her education of creative writing and applied linguistics. Realizing she enjoyed the more technical side of things, she moved into a Content Architect role where she enjoys working on design systems, documentation, and information architecture. In her spare time, she likes hand embroidery, retro video games, and wandering aimlessly through the streets of NYC.

Carrie Hane is a creative problem solver and connector of people, processes, and technology. For more than 20 years, she's been helping organizations transform to meet the ever-changing needs of the people they serve and take advantage of the latest technology. She is the co-author of Designing Connected Content: Plan and Model Digital Products for Today and Tomorrow, which has become a go-to resource for implementing sustainable digital publishing practices. 

Currently serving as a Principal Digital Strategist at Sanity–The Composable Content Cloud, Carrie brings her passion for content-driven digital experiences that establish strong connections with audiences and drive organizational missions forward while streamlining content operations.

She has conducted numerous workshops and delivered inspiring presentations at global events, sharing her insights on user-centered design and content strategy. As a guest lecturer, Carrie has also imparted her knowledge to undergraduate and graduate students, further contributing to the development of the next generation of digital professionals.

Like most people working in tech, she has two degrees completely unrelated to her work. By far the most enlightening education she has received is being the mother of boys. When she's not working, you can find her at the pool swimming, wrangling college tours for her son, or enjoying a good book in the company of her dog, Zoie.

Rob Hanna co-founded Precision Content in 2015 to pursue his goals to produce tools, training, and methods that will help organizations make their high-value content instantly available to all that need it including customers, staff, partners, and even other information systems that need to consume that content.

Driving this development is the Precision Content® Writing Methods, based on the best-available research over the last 50 years into how the brain works with information.

Today Rob leads his highly-skilled team of content strategists, information architects, writers, trainers, and developers to serve the needs for digital transformation for businesses across North America.

Tim Hanse, a content management consultant at Crossphase, the leading content management agency in the Netherlands, is one of the few global specialists in web content migrations and how to effectively organize those migration projects.

With over 8 years of experience in planning and managing successful content migrations for Fortune 500 brands.

Nitza is one of the prime innovators for Medidata Solutions – a Dassault Systemes company, in the Technical Content Strategy department. A strong consensus builder, she has worked with her management team and department to devise, drive, and implement a strategic vision that resonates with internal and external customers.

Nitza is active in her choir and enjoys traveling to spend time with her family.

Cliff has made a career out of breaking down the obstacles that stand in the way of great work. He is often challenging the status quo in his quest to develop the right culture and systems for creation of excellent Companies and Products.

After a tour of addresses across South Africa, Cliff moved to Stockholm where he led a team of Coaches at Spotify for 4 years. Now having founded Flight Levels Academy focuses on helping companies be effective at Scale.

Joe has over 20 years experience leading and implementing cutting edge, enterprise scale IT projects. He has worked with an array of commercial and public sector clients in a wide range of industries including financial services, healthcare, publishing, hotel and lodging, telecommunications, professional services, federal government, non-profit, and higher education.

Joe uses Agile development techniques to help his customers bridge the gap between business needs and technical implementation. He has a long track record of leading high performance professional teams to deliver enterprise level solutions that provide real value.

David Hobbs helps organizations make big digital changes. David’s advice is based on experience from within organizations, as a CTO of a web development company, and as a consultant. David is the author of Website Migration Handbook v2 and Website Product Management.

David works with a wide range of clients, from the huge to the small. Clients include AvalonBay Communities, BIO, the Centers for Disease Control and Prevention, the Center for Global Development, Heritage Foundation, Jackson Lab, Library of Congress, Marriott International, Mideast Broadcasting Corporation, National Alliance on Mental Illness, Oak Ridge National Labs, Realtree, Resources for the Future, Thomson Reuters, United States Conference of Catholic Bishops, and the World Bank.

Jenny leads the Global Small Business eCommerce Marketing team whose mission is to drive brand awareness and customer acquisition via our channel partner's e-stores, and online marketplaces such as Amazon.

In her 14 years at Cisco, she has led multiple teams through the continuous evolution of marketing as both a function and an organization. Jenny focuses on building internal and external partnerships that aim to meet customers where they are, with the content and experiences they want, in the channels they prefer.

While her passion for customer-centric digital marketing started with Cisco-to-end-user initiatives, Jenny has spent the past 2 years learning (and falling in love with) driving business impact with Cisco's world-class channel partners.

Ula Howlett, dubbed ‘UlaSuperConnector’ is an ardent matchmaker, storyteller, ambassador of change, promoter of people and believer in kindness. She loves ‘making things happen’ and thrives on helping people by connecting them with the resources they need to progress, and lives by the motto: ‘if not now, then when?’. Ula is a certified trainer of a few coaching tools & learning resources, including: ‘Lumina Learning Emotion’ psychometric assessment, #IamRemarkable & ‘7 Habits of Highly Effective People’, and an avid supporter of developing resilience in the workplace, and outside of it
Ula leads ‘Vulnerrebels’, a company that offers talks about creativity, vulnerability and emotions at work, as well as ways of learning how to develop your inner talents and use them to your advantage. Ula is also an active member of communities such as Women in Technology and Women in Cyber (InfoSec), as well as a dedicated volunteer and supporter at multiple charities & community interest companies.

Kelly is Digital Strategist, Community Builder and native Californian currently working in the Sunstar Global Consumer Group as Director of Digital Transformation.

Working both in-house for brands and as a technology consultant the past 20 years, Kelly brings in-depth knowledge of how businesses can achieve efficiency and growth at scale and speed, successfully pivot from product to customer-centricity, and align people, process and platforms for long-term success.

Kelly is a regular speaker, presenter, and guest lecturer on digital transformation, customer experience in Europe and North America.

She is a passionate community builder, founder of @cmtyworks, an all-remote network of community strategists, #DropinDigital, free consulting for small businesses, and co-founder of @wdswitzerland, the first tech community for women in Switzerland coming together monthly in six cities across the country.

Yanko Ivanov is a Senior Content and Solution Architect at Enterprise Knowledge, LLC. He is an expert in strategy, design, and implementation of knowledge and information management systems.

Mr. Ivanov has designed and implemented a number of enterprise content management solutions for organizations in the private and public sectors. Mr. Ivanov is a certified Project Management Professional (PMP) as well as a Certified Scrum Master (SCM).

Blending his technical background with his knowledge management strategy experience, he specializes in gaining a deep understanding of his client's knowledge and information management needs and developing practical roadmaps to achieve their KM vision.

Harry Jeyarajah, Enterprise Solution Engineer at Contentful, is a technical expert working with leading brands in the EMEA Region. He’s passionate about providing strategical and technological solutions and transforms business requirements into the best possible experience using the Contentful Platform.

Casey has been driving innovation in content management for 20+ years. His passion for finding elegant solutions to complex problems and bringing them into reality started while studying physics at the Rochester Institute of Technology and continued when he co-founded Heretto.

In his downtime, he is a father of two, a Judo and Brazilian Jiu-Jitsu instructor, and enjoys portrait and wildlife photography.

I’m a senior UX writer for Microsoft 365’s commercial customer experience team. In other words, I write copy that helps millions of people around the world buy, set up, and use their software. I’ve also worked at startups like Amazon and Rover, nonprofits including Premera Blue Cross, and e-commerce companies like Expedia.

I’ve taught content strategy at Seattle’s School of Visual Concepts and digital analytics for the University of Washington’s digital communication graduate program.

Sailatha Karthikeyan is Digital Commerce Leader with IBM having experience in leading end-to-end digital transformation projects. She was leading the technology vertical for Dentsu Isobar and before that was e-commerce practice lead with Accenture Interactive India.

She has crafted various digital transformation solutions and implemented digital strategies for clients in the retail, automotive, manufacturing, consumer goods industries. An inventor with 10+ software patents. Eloquent speaker on technology trends in international forums.

Outside of work, she loves to cook, play table tennis and spend time with her 5-year-old son Arya.

Copy obsessed, creative leader. Good for solving problems. Good for content.

I'm a passionate creative content leader who specialises in combining creativity with impact to drive results. I've been lucky to have worked with some of the fasting growing brands and businesses across the UK & EMEA.

I’m passionate about strategy, ideas and creativity and specialise in creating team cultures that focus on positivity, empowerment and creating the very best content.

Coraline works for ABN AMRO as a Lead Conversation Designer. Besides designing bots, her goal is closing the gap between technology and users by focusing and writing human conversations. As a board member of Women in Voice she is a strong advocate for inclusive technology and femtech.

Scott Kubie is a leading voice in digital strategy and UX design. He is an inventive, systems-minded designer with deep experience in all things content.

He's been a staff content strategist at Mailchimp, content strategy lead at Brain Traffic, and the first UX content strategist at Wolfram Research. Scott wrote the seminal design writing text Writing for Designers. 

He teaches content strategy at the School of Visual Concepts, UX writing at the School of Visual Arts, and organises Content Events and the Content Carrer Accelerator.

 

Andrew is a global leader of high-performing and diverse digital teams, with a 20-year track record in technology, marketing, commerce, and content. As the director of platform strategy at Contentful, Andrew supports teams tackling complex quality and scaling challenges in platform, customer experience, sales, marketing, and strategy.

Andrew has a design degree from the School of Interactive Arts & Technology at Simon Fraser University, has been a software developer and engineering manager, project manager, digital product management teacher, and product leader, all on his windy pathway as a platform strategy lead.

Along the way, Andrew has helped build digital commerce, data, and content-led products and experiences for brands such as Air Canada, Aeroplan, Four Seasons, KPMG, Universal Parks & Resorts, TELUS, Soda Stream, Earth's Best, Live Clean, Alba Botanica, Cisco, NVIDIA, Staples, and Simon Fraser University.

Martin Lassen-Vernal is Head of Communications in the City of Copenhagen and an External Lecturer at the IT-University of Copenhagen. Drawing on many years of experience in public sector leadership and strategic communication, Martin works at the intersection of leadership, communication, organizational change, and AI. Since early 2023, he has worked closely with the leadership and integration of generative AI in organizational practice, with a particular focus on how it affects not only security and efficiency, but also quality, professional judgment, meaningful work, and wellbeing.

He has contributed to the debate on generative AI in working life by arguing that AI should be understood as a leadership and transformation challenge, not simply a technical tool to be deployed, or a project to be managed.

Victor has worked across various sectors, including charitable, telecoms, retail, publishing, life sciences, consumer goods, marketing, and advertising. For the last 15 years, he has specialised in Innovation, Marketing Operations, and Marketing Technology.

Victor partners with ICP and clients to provide solutions that enable successful marketing initiatives and outcomes, calling on deep-domain expertise working with some of the biggest and best-known global brands.

Solutions include value proposition and business case development, business growth strategy, organisational structure, program and project strategy, roadmap, governance, innovation product & service development, marketing technology ecosystem strategy, planning, development, and optimisation.

Cecil Lee has been working at Eli Lilly and Company for the last 20 years in Medical and Commercial organizations. Being a pharmacist, his career at Lilly has been focusing on medical content authoring, knowledge management, and content strategy.  He is part of the leadership team to govern content creation across business units with global accountabilities.

In the past, he successfully led the transformation of implementing component authoring capabilities to Medical Information authors around the world and achieved sustainable results afterward.  His current work in Commercial is leading Content Intelligence and enable personalized content delivery in omnichannel orchestration.

Matthias is passionate about People Leadership and Customer Experience. Since Jan 2017 he is heading the Support Organization of Basware which helps hundreds of customers each day.

Matthias works for more than 20 years in the IT Services Industry starting as a Consultant for Cambridge Technology Partners, moving into Project and Global Program Management for Novell Inc., followed by several Consulting Management roles at Basware. Matthias holds a degree in Applied Mathematics from the University of Karlsruhe.

At Enterprise Knowledge, Mary Little serves as the Knowledge Management Strategy & Design Practice Lead. She has spent her career leading digital transformation efforts with extensive experience applying human-centered principles, including Agile and Design Thinking, to large-scale content management initiatives. She has led commercial, non-profit, and public sector organizations all over the world through the successful design and deployment of business and technical solutions.

She’s earned her Master’s Degree in Organizational Management from The George Washington University and is certified in Agile Leadership & Facilitation, Digital Marketing, and UX Web Design.

Regina Lynn Preciado is a senior content strategist with Content Rules, Inc. She helps companies transform how they organize, manage, and leverage content. Regina has helped organizations of all sizes make content work for people (instead of the other way around). Regina works with communicators in marketing, documentation, support, and training—sometimes all at once! Her clients include tier 1 companies in high-tech, life sciences, manufacturing, and financial services.

She lives a dog-spotting lifestyle. Her professional goal is to work a picture of her dog into every presentation, in a seamless and logical way.

Chris Marino, a talented consultant, developer and solutions architect who consistently delivers creative solutions to the technical challenges faced by his clients. He is a recognized expert in enterprise search with over 15 years of experience architecting and developing cutting edge solutions. Mr. Marino combines solid technical abilities with exceptional client interaction skills.

Hilary Marsh is president and chief strategist of Content Company, a content and digital strategy consultancy. She helps content-rich organisations get better results from their content by improving their practices for content creation, governance, management, and promotions. Content Company’s clients include Allstate, American Bar Association, American Medical Association, Chicago Public Schools, Estée Lauder, Endocrine Society, Institute of Food Technologists, Intuit, and Walgreens.

Hilary has been a leading content strategy practitioner, mentor, and professor since 1999. She has taught at Kent State University, the University of Strasbourg, Society for Technical Communications, and University of Applied Sciences FH Joanneum in Graz, Austria.

She has been published, quoted, and her work cited in major industry publications including Content Strategy for the Web, Content Strategy at Work, and reports from Prophet/Altimeter, and she is a frequent speaker at national and international conferences.

Lisa McCray is a Senior Software Developer at Enterprise Knowledge. With a background in Computer-Supported Cooperative Work, Lisa’s career has focused on bringing the right information to the right people at the right time through the creation of thoughtfully designed software tools. A Content Management System specialist with a background in portals, SharePoint, and now Drupal, she is an Acquia-certified Drupal Developer and currently leads EK’s Drupal development work.

Prior to joining Enterprise Knowledge she has taught Drupal software development, built websites at a small Drupal agency, created custom solutions for large agencies as a Principal at a government systems integrator, and supported major corporate information technology systems for a consumer products company.

Rui Meireles is a Service Designer at Qvantel, with a strong focus on Customer Experience (CX) and Business Process Design.

From back-end development to solution architecture, from business analysis to Customer Journeys, he has gained an eclectic background within the telecom world in the past decade, while working in Europe, Asia, North and South America.

Rui holds a Master's degree in Electrical and Computers Engineering.

Monica Mercer, MD is a Senior Director of Medical Affairs for Sanofi US-Vaccines. She received her Bachelor’s and Master’s degrees in Microbiology, Pathology, and Immunology from the University of Johannesburg, School of Health Sciences, her medical degree from the Faculty of Health Sciences, Wits University School of Medicine, and postgraduate studies in Drug Development from King’s College, London. Her post-graduate training included a residency in med-peds where she worked as a hospitalist in pediatrics and internal medicine.

Recognizing that healthcare providers (HCPs) lack a fundamental understanding of the field of immunology and its application to clinical practice, she co-led the development of an international online educational program “Immunopaedia” built on adult learning principals. The site has been the recipient of a number of awards, most notably recognized with a SPORE (Science Prize for Online Resources in Education) award by the journal Science as an outstanding online teaching tool. Monica joined Sanofi in 2015 as a regional medical expert for vaccines and now leads the strategy for omnichannel scientific exchange.

Marli Mesibov is a Lead Content Strategist at Verily Life Sciences. She has been helping people understand doctors, hospitals, and health insurers for over a decade. Marli is a frequent conference speaker, a former editor of the UX publication UX Booth, and was voted one of MindTouch’s Top 25 Content Strategist Influencers.

Marli can also be found on Twitter, where she shares thoughts on UX Design, content strategy, and healthcare. You can learn more about her and her work at http://marli.us.

Works for Adidas. Has both Dutch and English chatbots and voice assistants as friends. Creates use cases out of business cases and provides them with tight copy. Builds flows, trains AI and does all that as inclusive as possible.

James Midkiff is a Senior Software Engineer at Enterprise Knowledge. He is focused on system design, implementation, and integration with both open source and COTS tools, as well as the connection between these tools and their business users.

Siavash is a content marketer, academic researcher, and analyst who aims to build a bridge to his audience by creating a consistent stream of content of all kinds; blog posts, white-papers, checklists, and podcasts.

Thomas Molenaar is an experienced digital marketing professional currently serving as the Head of Digital Marketing at Dechra Pharmaceuticals. With a passion for digital strategy and customer-centricity, Thomas leverages technology as an enabler while prioritising the needs of individuals. He excels in crafting innovative solutions, utilising data-driven insights and fostering a customer-centric approach. Thomas's leadership skills, collaborative nature, and commitment to people-first marketing have driven digital transformation within organisations.

In his spare time Thomas enjoys experimenting in the kitchen, trying his hand at music production and spending time with his wife and two daughters.

Sanjeev focuses on the transformation of customer engagement and commerce. Today’s customers expect relevant, contextual, integrated experiences across touchpoints and channels. That is true whether they are consumers or B2B customers. By leading Commerce Business at Accenture ATC India, Sanjeev is focused on client outcomes every day - ensuring they have the technology and operational capabilities to meet today’s digital commerce challenges.

Sanjeev believes that for successful Digital Transformation, you need a platform that caters for scalable innovations, and you must provide a user experience that is delightful as a foundation. You need to be in control of data as the fuel your enterprise runs on. Use artificial intelligence to empower the organization to be relevant, lean and extend capabilities to do what was not possible so far.

Hello! I'm the creative technology lead for Ogilvy in Shanghai. I've been here in Shanghai since end of 2015. Prior to that I lived in Helsinki, worked in Hong Kong, London, Melbourne, grew up in Brisbane and was born in Fiji. I made my first GIF in 2000! And I realized I still make GIFs. 😆  I'm involved in a lot of things; startups, Javascript, frontend and back, advanced Photoshop, Premiere, After Effects, super powerful bespoke APPs; and I think that's where I draw my strength from, the intersections of everything.

Kevin P Nichols has worked on Omnichannel content strategy engagements for global brands for the past ten years. He was one of the first content strategists in the industry to talk about the importance of and impact of Omnichannel.

At AvenueCX he works with global brands to help them improve their content and customer experiences. He is an expert on content strategy for personalization, omnichannel, and enterprise content strategy.

Kevin is the author of Enterprise Content Strategy: A Project Guide and co-author of UX for Dummies. Kevin is also the chair of Content Strategy Alliance Best Practices initiative.

Sara Mae O’Brien-Scott is a Senior Data and Information Management Analyst at Enterprise Knowledge, LLC. With a background in Library and Information Science, she specializes in Taxonomy, Ontology, and Knowledge Graph design and implementations.

She has designed knowledge models for a diverse range of industries, including transportation engineering, game engineering, and healthcare. These models have powered solutions like content tagging, learning pathways, and recommendation engines.

Sara Mae understands information to be a critical asset, and is passionate about using semantic technologies to help organizations better leverage this asset.

Mariah Obiedzinski is a national leader in conversion-centered content strategies, having directed multiple enterprise content projects for major academic medical centers across the United States. Mariah’s areas of expertise include content strategy, writing, editing, subject matter expert interviews, and content marketing initiatives.

With more than a decade of experience, she is recognized in the content marketing industry. Mariah is a four-time presenter at the international Content Marketing World Conference and has a BA in journalism and a BA in English from Mount Mercy University.

Mariah Obiedzinski is a national leader in conversion-centered content strategies, having directed multiple enterprise content projects for major academic medical centers across the United States. Mariah’s areas of expertise include content strategy, writing, editing, subject matter expert interviews, and content marketing initiatives. With more than a decade of experience, she is recognized in the content marketing industry. Mariah is a four-time presenter at the international Content Marketing World Conference and has a BA in journalism and a BA in English from Mount Mercy University.

Rik is EMEA Sales and Marketing Director at Bluestream Software and has worked with component content and document management solutions since 2000. During this time, he has worked with custom DTDs and Schemas, S1000D, iSpec2200, and DITA.

His practical experience ranges from data capture/content creation to dynamic multichannel delivery in various industries, including banking and finance, manufacturing, central government, and education. A keen advocate of technology and innovation, Rik has taken part in multiple consultancy projects and helped formulate solutions worldwide.

Away from the office, Rik is involved with Scouting, running an Explorer Unit (14-18), and working as an Adult Training Advisor and mentor. He is also a qualified archery, climbing, and bushcraft instructor.

Steven Pemberton is a renowned researcher in the field of computer science and information technology. He is currently affiliated with the Centrum Wiskunde & Informatica (CWI) in Amsterdam, where he has been actively involved in cutting-edge research and development for several years.

Pemberton is best known for his contributions to the development of the World Wide Web, particularly in the areas of markup languages and web standards. He is a co-author of several key web technologies, including HTML, XHTML, and CSS, and has been instrumental in driving the evolution of these standards over the years.

In addition to his work on the web, Pemberton has also made significant contributions to other areas of computer science, such as the design of programming languages, the development of software engineering methodologies, and the study of human-computer interaction.

Pemberton is a highly respected figure in the academic community, and has received numerous awards and accolades for his work.

As a speaker, Pemberton is known for his engaging and informative presentations, which draw on his deep knowledge of computer science and his passion for technology. His talks are always thought-provoking and entertaining, and he has been invited to speak at numerous conferences and events around the world.

Brian Piper is the Director of Content Strategy and Assessment at the University of Rochester. He is also an author, keynote speaker, and consultant. Brian has been doing SEO and web content optimization since 1996.

He has created online training programs for hundreds of companies including Xerox, L3Harris, IBM, and Volvo. He has spent the last eight years focusing on data analytics, digital marketing, and content strategy. In the last two years, he has been diving into Web3, AI, and community building.

He recently co-authored the second edition of Epic Content Marketing, and is a contributing author and editor for The Most Amazing Marketing Book Ever. When he's not creating data visualizations, he teaches wingsuit skydiving and spends time with his wife and six children.

Tracy is CEO and Chief Content Strategist at Pickle Jar Communications. She is also a public speaker and coach.

Since founding Pickle Jar Communications she has worked with over 200 education institutions around the world to help them advance their approach to content strategy, content design, and content marketing.

The best version of Tracy comes out to play when she’s running workshops, training sessions, coaching individuals and teams, or delivering presentations and conference keynotes. She dedicates herself to developing others to become powerful content professionals. Tracy sees that her purpose is to inspire people - through curiosity and play - to step into their full potential and go beyond what they believe to be possible. This purpose drives her work as a content strategist in the education sector, as a leader, as a speaker, and as a coach.

Before founding Pickle Jar Communications in 2007, Tracy worked in-house at the University of Warwick, latterly as Head of Research-TV. She chose to become a consultant so that she could have an impact across the education sector, not just within a single institution, and to have greater breadth and variety in her work. She is also the founder of ContentEd and Utterly Content. And she is the author of The Connected Campus: Creating a content strategy to drive engagement with your university (2020).

Tracy is an award-winning keynote speaker and has spoken at conferences and events on five continents. As a speaker, she unites insight and perspective with playfulness, humour, and compassion.

Alongside her work as a consultant, Tracy is also a leadership coach. She practices the highest standards of coaching, having trained with Accomplishment Coaching in New York. She has also been involved in training coaches too. Tracy is especially committed to bringing a coaching style to her leadership at Pickle Jar Communications and helps other leaders do the same with their teams. She passionately believes that a successful team stems from leaders who stand to empower others with a huge dose of compassion, humour, and humanity.

I come from Russia and currently live in Graz, Austria. In 2009, I studied Business-Informatics in Moscow, Russia (BSc). Afterward, I graduated in Software development & Economics in Graz, Austria (MSc).

I worked as an IT project manager on intralogistics sites and at the same time, I tried to set up my own business - urlaubster.at. After a couple of years of trial and error, I understood that knowledge in Software development and Informatics is simply not enough to set the business for success.

That's why in 2017 I started my second master's study, this time in Content-Strategy (FH Joanneum, Graz). After graduation in 2020, I founded my content strategy agency GenialContent.

Michael Priestley is an information architect, taxonomist, and content architect focused on the intersection of semantic content, user experience, and SEO at enterprise scale.

Michael has experience working with and across marketing, sales, training, documentation, and support content, coordinating requirements and delivering common processes and standards. He was named an OASIS Distinguished Contributor for his development of the DITA content standard.

Rafi Pryntz-Nadworny is an experienced market researcher and inbound marketer. He views marketing as a tool for problem-solving and loves to tackle complex problems.

Rafi has a fascination with fostering creativity and often will pull from an array of disciplines to improve an outcome. Outside of work he enjoys acroyoga and cooking.

Rob Punselie is principal consultant and founder of ContentKings, a Dutch consultancy firm in Rotterdam leading clients towards digital customer success. He is a seasoned UX researcher and consultant. Together with his team he managed 400+ successful international digital projects over the last 20 years.

Sana Remekie is a System Design Engineering graduate of University of Waterloo and the CEO of a technology startup, Conscia, a headless experience orchestration platform. She has over 15 years of experience designing, architecting and selling data-centric solutions for some of the largest ecommerce brands. Sana has a proven track record of ensuring customer success by designing solutions that drive collaboration between business and IT, while empowering business users to be in control of the digital experience. She is a speaker, author and a technology thought leader in the fields of digital experience and data management. Sana co-founded Conscia with the vision of freeing organizations from the shackles of monolithic solutions and giving them the freedom to build their own best-of-breed tech stacks. She was recently listed in 'The 10 Most Influential Women in Technology' by Analytics Insight.

Abi Reynolds has been involved in research and user experience for over 10 years. She is currently a Principal Consultant at User Vision and enjoys working with clients from across industry to help them better understand the behaviour and needs of their customers and translate that into good design.

Prior to joining User Vision Abi was UX Research Manager at Paddy Power, Dublin and was involved in the development of a range of gaming and entertainment products for desktop, tablet and mobile devices. Abi has a background in learning and teaching and is a popular trainer on the agency’s training courses.

Founder of the content design movement, Sarah pioneered the standards during her 10-year career with the UK government. As head of content design for the Government Digital Service (GDS), Sarah created and implemented the content strategy for the GOV.UK website.

After leaving GDS, Sarah took her knowledge and wrote the respected and highly popular Content Design – a book for anyone creating user-centred content.

She also launched Content Design London to provide training and consultation in content strategy and content design for governments, charities and organisations in the UK and worldwide.

Sarah is also a respected and in-demand speaker and shares her expertise to audiences at conferences, meet-ups and events globally.

Dana is Director of Experience Design at Pickle Jar Communications. Dana is passionate about enabling others to create compelling and inclusive content and experiences. A professionally trained and experienced content design, Dana draws on research across behavioural economics, neuroscience, and linguistics to inform their approach.

They are a former Director of Marketing and Communications with a strong track record in developing award-winning campaigns, nurturing high-performing content teams, and delivering omnichannel strategies to meet business goals.
When they are not leading teams and campaigns, they love running workshops and sharing their love of data, insight, and content design with others. A popular and sought-after speaker, they have won multiple awards for their work, including the ContentEd Martin Bojam award for inspiring and uplifting others.

Seasoned leader with 10 years’ experience in customer strategy, scientific communications, and medical engagement. Having worked across various layers of multinational organizations, I am fast to understand the needs and motivations of internal stakeholders and direct their focus and energy to serve patients and healthcare professionals. To my line of work, I bring a wealth of expertise in medical affairs, product strategy, value based outcomes, medical education and medical Information, human capability development, digital marketing, human centered design and customer experience. Having business acumen and keen ability to build connections and mobilize people has granted me the recognition as a person who makes things happen. I pride myself on cutting down complexity and busting jargon in order to bring clarity to the decision making process and prioritization. My focus and purpose is the patient: making sure we create and deliver tangible value to each individual in the healthcare ecosystem and throughout the value chain.

Lindy is a content strategy leader with a passion for translating complex user insights and business goals into engaging experiences. Her decades-long experience spans everything from content and digital strategy to branding to analytics.

Coming of age as a content strategist in the marketing technology space, she honed her ability to translate great creative concepts into delivered content across technologies and systems. Lindy has led the charge updating enterprise-level websites, consulting on experiential microsites, developing online communities, and lots more throughout her career.

Tendo is a content experience agency, with 20 years of experience serving enterprise B2B clients. We help world-class brands connect with their most important audiences through integrated, digital experience, and content programs.

Francis leads Sigma's office in Cambridge, UK, and is involved in a whole range of activities in design projects there, from research, to ideation, to design strategy and evaluation. He collaborates with colleagues on a projects that cover a range of sectors but he particularly enjoys working on design challenges in healthcare and science.

He has spoken in the UK and abroad on a range of topics related to design, including sketching, data visualisation, sabotage, idea generation, and participatory design.

His kids think that all he does at work is play with Lego, drink espressos, draw things, and generally have fun.

Mike Rowlinson has a dual role at Precision Content Authoring Solutions: Vice-President Training and Content Services. Mike strives to provide content that people can use and technology can interpret. His core belief is that great content enables great companies.

As VP Training and lead trainer, he heads a team that develops and delivers fun, effective training, including most recently, eLearning. The training enables writers to create effective content so that staff and customers alike can find what they need and understand what's required quickly and efficiently.

As VP Content Services, he leads a writing team that transforms clients' difficult-to-access and hard-to-read documents into content that is accessible and fit for purpose. By design, this writing approach meshes human usability perfectly with technology to enable companies to optimize their content for omnichannel delivery.

An “import” from the UK, Mike lives in Collingwood, Ontario, Canada with his wife and two adult daughters.

Megan Salerno serves as a Knowledge Management Consultant at Enterprise Knowledge and possesses extensive experience in Taxonomy Design, Content Management Strategy, Knowledge Transfer, and Integrated Change.

She has designed taxonomies for a wide array of organizations, including a multinational sports product and services organization and a global health and beauty organization, and has led multiple projects in the commercial sector around Taxonomy, User Testing, Content Strategy, and Knowledge Management Strategy & Design.

Megan has a passion for helping her clients derive value from their knowledge and information and believes that the best business solutions arise through committing to a human-centered approach.

Yana is an experienced researcher with a background in anthropology, business strategy, and organizational design. As the UXPressia Consultant, Yana drives complex transformational projects that help companies become more humane and innovate with people in mind.

That includes helping people of different professional backgrounds to master interview skills and get actionable insights to improve clients, employee, and citizen experience.

Cruce is the founder and principal at [A], the content intelligence service.

Cruce has spent more than 20 years focused on content technology and content engineering. Today, Cruce and the [A] team work with the largest and most complex enterprise content publishers on earth crafting the next generation of content supply chains and publishing architecture.

[A] publishes articles and videos about how to power omnichannel customer experience with content intelligence, content engineering, and content operations. He also hosts the Towards a Smarter World podcast, where he connects with global leaders impacting content intelligence, and a YouTube series to help content leaders spread the word called The Invisible World of Content. Follow Cruce on Twitter @mrcruce.

Cruce is the founder and principal at [A], the content intelligence service. Find [A] online at simplea.com.

Cruce has spent more than 20 years focused on content technology and content engineering. Today, Cruce and the [A] team work with the largest and most complex enterprise content publishers on Earth crafting the next generation of content supply chains and publishing architecture.

[A] publishes articles and videos about how to power omnichannel customer experience with content intelligence, content engineering, and content operations. He also hosts the Towards a Smarter World podcast, where he connects with global leaders impacting content intelligence. Follow Cruce on twitter@mrcruce

Jenifer Schlotfeldt is a content strategist, content technologist, and a content experience architect. This means she works on ensuring the right tools with smart automation are in place to make it easy for content creators to author and publish content, and ultimately that the customers have a great content journey.

Jenifer has written articles and presented on content metrics, continuous content delivery, and the overall content journey from marketing to the product to support information. She is also the coauthor of DITA Best Practices: A Roadmap for Writing, Editing, and Architecting in DITA, and has focused the last five years on authoring in Markdown.

My digital trajectory has taken me from software engineering, to design research, to experience architect, to experience design, to my current — and right now, fairly uncommon - focus on enterprise information architecture.

I’ve been helping to build and incorporate EA’s content graph and facilitate the growth of an intelligent content ecosystem.

Tjeerd is a strategic digital consultant at Crossphase. He has worked as Content Manager, Customer Experience Manager, and Online Marketer, creating and improving omnichannel experiences at Dutch National Railways.

He was the founder and product owner of their Conversion Optimization program and is now working as a Digital Consultant at Crossphase. Tjeerd is primarily responsible for developing Crossphase's Conversation Design Branch.

Jael wound up working in content strategy by accident over a decade ago, fell in love with it, and has been doing it ever since. She likes messy information problems, mapping concepts as visuals, and creating order from chaos. In the physical world, she lives in Brooklyn and enjoys bouldering and her schnauzer-mutt mix, Fox.

Peter Scoins is a highly-motivated and results orientated 30-something professional focused primarily on Digital Asset Management. He has experience in the web development and creative sector of the IT Industry.

Peter has a proven track record of working towards providing high-quality technology-based solutions and system integrations for multiple clients throughout Europe and The United States.

Indrajit Sen is a Senior Architect with IBM iX. He has around two decades of experience designing and building digital commerce solutions. He has worked in critical IBM omnichannel e-commerce engagements in North America, Europe and India.

Currently, he is engaged in designing digital commerce solutions that are cloud-native using IBM Cloud and Microsoft Azure for one of Europe's biggest retail pharmacies. He is also certified in multiple cloud technologies like IBM, Azure, and AWS. Apart from designing, he is also an Udemy instructor and frequently writes papers that are published in IBM forums.

With more than two decades of research and outreach experience, Anil’s mission is to advance the science of consciousness and to use its insights for the benefit of society, technology and medicine. As well as being an internationally leading researcher, he is also a renowned public speaker, best-selling author, and sought-after collaborator on many high-profile art-science projects. 

 

Anil is Professor of Cognitive and Computational Neuroscience at the University of Sussex, Co-Director of the Canadian Institute for Advanced Research Program on Brain, Mind and Consciousness, a European Research Council (ERC) Advanced Investigator, and Editor-in-Chief of the academic journal Neuroscience of Consciousness (Oxford University Press). He has published more than 200 research papers in a variety of fields and is recognized as being in the top 1% of researchers worldwide by area (2019-2021, Clarivate Highly Cited Researcher). He holds degrees in Natural Sciences (MA, Cambridge), Knowledge-Based Systems (MSc, Sussex), and Computer Science and Artificial Intelligence (Ph.D., Sussex). He carried out his postdoctoral work in San Diego with the Nobel laureate Gerald Edelman. 

 

Anil’s new book - Being You: A New Science of Consciousness (Faber/Dutton, 2021) – was an instant Sunday Times Top 10 Bestseller and is a 2021 Book of the Year for The Guardian, The Economist, The New Statesman, The Financial Times, Bloomberg Business, and elsewhere. His main-stage TED talk has been viewed over twelve million times and is one of their most popular science talks. He was the 2017 President of the British Science Association (Psychology Section) and the 2019 winner of the KidSpirit Perspectives award. He has featured in many high-profile podcasts (including Sam Harris, Russell Brand, Sean Carroll). He has appeared in several films (The Most Unknown, The Search), appears regularly on BBC Radio, and has written for Aeon, The Guardian, Granta, New Scientist, and Scientific American, among other venues. His other books include 30 Second Brain (Ivy Press, 2014) and EyeBenders (with Clive Gifford, winner of the 2015 Royal Society Young Person’s Book Prize), and he has collaborated on a wide range of art-science projects from drama (Elegy, Nick Payne) to rap (The Rap Guide to Consciousness, with Baba Brinkman) to the upcoming Unboxed 2022 Dreamachine project.

Find out more: www.anilseth.com

Jill Sheffield is currently leading the global Content Strategy and Development team at Mastercard with a focus on creating an ultimate customer content delivery experience. Jill joined Mastercard in 2008 and has over 20 years’ experience in the Payments Industry. In her career with Mastercard, Jill leveraged her passion for technology, asset-based thinking, and helping others in their career journey, to lead numerous global Operational Support teams, including an 18-month international assignment in Poland. Prior to joining Mastercard, Jill managed several Operational, Quality Assurance, and Support teams.

Jill has a strong belief in giving back as shown with her community involvement and volunteerism. She volunteers for several Mastercard-sponsored programs including Girls4Tech and several Business Resource Groups.

In addition, Jill is an integral volunteer for Safe Connections of St. Louis by donating her time and talents as a steering committee for one of their primary fundraising events.

Based in London, Ryan primarily contributes to Forrester's offerings for B2C marketing professionals. He analyzes how marketers should pivot from campaign- and channel-focused strategies to content- and customer-focused ones. In this context, Ryan leads Forrester’s research on content marketing, content strategy, customer engagement, and content intelligence for marketers.

This work has naturally led to other areas of focus, such as agile marketing, customer experience, native advertising, and brand narratives. In workshops, speeches, and consulting assignments, Ryan has advised large consumer brands in the US and Europe on their efforts to engage with customers across channels. Further, he advises marketing leaders on a variety of technology and service provider decisions that relate to content and customer engagement.

Ryan is the thought leader for Forrester’s cross-disciplinary team researching content-related topics, and he takes part in a similar group researching personalization initiatives.

Preston So is a product architect and strategist, digital experience futurist, innovation lead, developer advocate, three-time SXSW speaker, and author of Decoupled Drupal in Practice (Apress, 2018).

Preston has been a programmer since 1999, a web developer and designer since 2001, a creative professional since 2004, a CMS architect and developer since 2007, and a manager of local and distributed teams since 2015. He has led product, design, engineering, and innovation teams at organizations like Gatsby, Acquia, and Time Inc. Named “probably the smartest person working in this industry right now” by Web Content Management author Deane Barker in 2020, Preston is also a contributor to industry media such as A List Apart, Smashing Magazine, and CMSWire.

A globally recognized subject matter expert on modern content management, digital experiences, conversational design, and the decentralized web, Preston is Senior Director, Product Strategy at Oracle, where he oversees developer experience, developer relations, headless CMS strategy, and open-source engineering strategy for Oracle Content and Experience (OCE). He is also Editor in Chief at Tag1 Consulting, where he directs thought leadership and hosts Tag1 Team Talks, a webinar series about emerging web technologies, and Core Confidential, the insider guide to Drupal core.

A sought-after presenter on topics such as user experience, web development, open-source innovation, and emerging technologies, Preston has spoken at An Event Apart (2020) and three times at SXSW Interactive (2017, 2017 encore, 2018). The 50+ events where Preston has spoken include keynotes on five continents and in three languages.

Preston has given free web development classes in public libraries and in 2017 founded Decoupled Days, a conference about the future of content management systems and their architectures, now in its fourth year. He also writes on a diverse range of topics at his blog, preston.so.

Thomas Stilling is a digital content and technology leader driving solutions for the transformation of complex digital journeys into highly impactful customer experiences. Most recently at Forrester Research as VP, Digital Research, he built a team to reimagine the digital ecosystem and technology capabilities supporting Forrester’s research portfolio,

A known thought leader and a sought-out speaker on digital content, media supply chain and customer journeys, Thomas has presented thought leadership on timely topics including “People or Process – the Quest for Automation”, “14 Weeks: Scaling Your Team to Manage Disruptive Change”, and “Lessons from the (Digital) Front Lines”.

Previously an executive at 20th Century Fox, Thomas built a global organization overseeing digital and physical product planning and launches for film and tv projects. Leading teams through a period of extraordinary change in how digital content and IP were distributed and consumed, he was recognized for developing best in class organizational strategy and practices to support the realities of increased content volume and customer complexity.

In addition to his work at 20th Century Fox, Thomas has partnered with Warner, Disney, National Geographic, and Sky Media among others operationalizing high value customer experiences. He also has served as Head of Product for a NY based digital startup focused on monetizing content and building scalable SaaS licensing products

Timi is Principal Content Strategist at IKEA where she strives to cultivate quality, innovation, and confidence in content using a broad set of human-centric design principles. The content maxim she lives by: “Content starts and ends with people; it rises and falls with relationships.”

She’s a multifaceted specialist who has immersed in different roles and functions across diverse teams and countries — from product ownership, global CMS rollouts, and capability-building, to education, writing, and social entrepreneurship. She’s passionate about applying a model-first approach to content development. With her team, she strives to create the conditions that will bring connected, knowledge-powered, and adaptive content to life.

Christopher Strebel works at the World Health Organization where until recently he led the Digital Content eXperience team and is the business lead for the international roll-out of the organization’s new digital presence. Previously he was the Editor-in-Chief of the WHO website and was communications focal point for the department of Neglected Tropical Diseases.

He is also currently on the Governing Board of the International School of Geneva, the world’s first-ever international school and the birthplace of the International Baccalaureate Diploma Programme.

Prior to WHO he worked in UNESCO’s education sector as the manager of the IBE website and on improving ICTs in Education. He was in charge of the training and communications for the GigaPan Project that combined web and robotic technology to connect schools around the world.

Christopher worked in web technologies in New York, consulting for a number of companies before moving into technology entrepreneurship and becoming a founding member and CIO of a start-up venture.

Larry is a 20-year digital strategy and design veteran. He has designed content systems at companies like LinkedIn and Expedia and developed content strategies for startups, SMBs, and nonprofits. Larry hosts the Content Strategy Insights podcast and co-organizes events like the Knowledge Graph Conference, Decoupled Days, and World Information Architecture Day.

Val Swisher is the Founder and CEO of Content Rules, Inc. Val enjoys helping companies solve complex content problems. She is a well-known expert in content reuse and automation in pharmaceutical and medical device content. Val believes content should be efficient to create, manage, and translate. Her customers include industry giants such as Roche, Wolters Kluwer, Waters, and Pfizer.

Her latest book is The Personalization Paradox: Why Companies Fail (and How to Succeed) at Creating Personalized Experiences at Scale (XML Press, 2021) with co-author Regina Lynn Preciado. She is on the Advisory Board for the Technical Communications Program at the University of North Texas.

Any sessions with this speaker are led by the attendees themselves!

With over 20 years in the technical communications industry, Beth is passionate about all things content strategy. She has been happily working at Medidata Solutions – a Dassault Systemes company – in the Technical Content Strategy department since September 2018.

Beth lives with her husband and three cats in beautiful New Hampshire, USA. She loves to travel, tennis, yoga, cooking, reading, and researching in her spare time.

 

Kathryn Torriano is an Associate Information Architect for Precision Content Authoring Solutions, a member of the Society for Technical Communication (STC), and an active member of the McMaster University Alumni Association. Kathryn’s area of expertise is in transforming content using semantic markup into clear and reusable structures for organizations. Kathryn worked with the Toronto Transit Commission (TTC) as a technical writer in vehicle maintenance and mechanics following her acquisition of a Graduate Certificate in Technical Communications at Seneca College. With years of experience in software, user experience research, content modelling, and content strategy, Kathryn aspires to expand and contribute to the field of Information Architecture.

Dominique managed several multinational operations in various European countries, the US and South America, prior to joining WhP in 2005 as Managing Director. He opened the subsidiaries in Slovakia, China and North America. Heading Consulting and Innovation at WhP is an expert helping companies engage with their global audience using localization, specializing in: XML Technical documentation, especially DITA, and eLearning.

Noz Urbina is one of the few industry professionals who has been working in what we now call "multichannel" and "omnichannel" content design and strategy for over two decades. In that time, he has become a globally recognised leader in the field of content and customer experience. He’s well known as a pioneer in customer journey mapping and adaptive content modelling for delivering personalised, contextually-relevant content experiences in any environment.

Noz is co-founder and Programme Director of the session series: Content Modelling, Pharma & Life Sciences, and Rethinking AI, as well as Podcast. He is also co-author of the book “Content Strategy: Connecting the dots between business, brand, and benefits” and lecturer in the Master's Programme in Content Strategy at the University of Applied Sciences of Graz, Austria.

Noz's consultancy company, Urbina Consulting, works with the world’s largest organisations and most complex content challenges, but his mission is to help all brands be able to have relationships with people, the way that people have with each other. Past clients have included Johnson & Johnson, Eli Lilly, Roche, and Sanofi Pharmaceuticals; Microsoft; Mastercard; Barclays Bank; Abbott Laboratories; RobbieWilliams.com; and hundreds more.

Healthcare innovator by passion! Lorenzo has experience in the entrepreneurship world by co-founding a start-up venture and still now mentoring pioneering healthcare start-ups to achieve the maximum impact on patients’ needs. Currently Lorenzo leads the multi-channel engagement strategy of a therapeutic area at Lilly international business unit, ensuring the alignment of the digital channels and the brand strategies in more than 100 countries.

Product and localization project management with expertise in structured documentation (DITA), Digital Media, Software, Automotive Engineering, and Web.
Managing the development of Products to facilitate our customer's internationalization strategy.

Multimedia (Agile Video), SVG to DITA (Agile Graphics), Machine translation, push and pull with Easy Connect, and much more. Recent certification in Agile methodology.

Thijs has almost 20 years of experience on the commercial side of automation companies. He is a strong believer in positive business and is convinced that happy customers are the basis of growth and profitability.

Thijs believes putting the customer at the centre of every is critical across the entire customer lifecycle and all silos.

Consultant at ABN AMRO. Finds the best training data and intent architecture for your bot or voice assistant. Has thoughts about conversational bias and don't get me started about gender. Is generally just a huge nerd, but pretty fun to be around.

Founder and CEO of UXPressia, founder and UX coach at training center ITMINE. Yuri is on a mission to help organizations and teams to become more human-centric.

He has co-founded and actively contributes to the three professional communities in Belarus: for UX specialists, Product Managers and Business Analysts. Yuri conducts workshops and speaks at different conferences related to UX, CX and Product Development all over the world: EuroIA (Dublin), UX Salon (Tel Aviv), World Information Day (Berlin), Product Development Days (Krakow), UXistanbul (Istanbul), ProfsoUX (Saint-Petersburg), etc.

Erwin is an expert in digital content and customer journeys. He has been working in the financial services industry for more than 10 years.

For the last 3 years, he's taken a big part in ING NL's massive transformation into decentralized content management, omnichannel content delivery, and setting up efficient and effective content delivery across multiple markets, using ING's well known Agile Way of Work.

Saskia Videler is a senior content strategist (consultant) in Belgium. She works for large organisations, helping them streamline their communication efforts.

Over the years, she has created style guides for a myriad of organizations; both small and large, many for-profit, some NGO's, some government institutions. She also produced and hosted the content and UX
podcast Efficiently Effective.

As a marketer and copywriter for IT companies, Bouke Vlierhuis was hit by the full force of the GenAI transformation. He quickly redefined his role and is now a strategic advisor, marketing process analyst and builder of AI-powered content systems. Today, he helps B2B teams navigate the AI shift with clarity and control.

His upcoming book, an AI survival guide for B2B marketers, shows overworked and overwhelmed teams how to rethink their workflows, adopt AI tools with purpose and regain control in an era of unprecedented change.