2021: Omnichannel interactive learning

How to design for chatbots: an introduction

Break and Learn Sessions are interactive Zoom sessions. You will get the most out of this session if you are able to turn on your camera and microphone to participate in the discussion.

Few technologies are as fundamentally omnichannel as chatbots. A single chatbot can be connected to many different platforms and device types, often with a push of a button.

Designing them is an art in itself though. It requires a different approach than most visual content.

In a short, interactive, workshop-like setting, Crossphase’s talented Conversation Designers Claire van Leeuwen, Coraline Krak, and Esha Metiary will give you a quick introduction to the subject. You may even try it yourself!