Omnichannel Conference 2019 Speaker

Rob Punselie

Rob Punselie

Managing consultant

From his first job onwards, in 1993 as publisher and editor-in-chief of ASML manuals, Rob Punselie realized that the only matter that counts in marketing and business is getting the customer’s job done. Rob worked on these goals in all his positions: as a freelance copywriter, chairman of the Dutch technical writers society, author of several books and later on university teacher at Leiden University and UX researcher/consultant at his company ContentKings for major public and private organizations in the Netherlands.

As managing consultant at ContentKings he has been responsible for more than 350 digital projects in the last twenty years.

Omnichannel Conference 2019 session(s)

[Workshop] – Customer loyalty in the Digital Age
When: 09:00 – Wednesday, January 30
Where: Polder 2

[Presentation] – Customer loyalty in the Digital Age: Customer loyalty in the Digital Age - Examples and Lessons Learned
When: 17:10 – Thursday, January 31
Where: Polder 3