2021: Omnichannel presentation

Mapping content measurements to business metrics

Developing better strategic insights

This session looks at the common mistakes that content teams make when developing their content measurement strategy and how to fix them. Attend and learn to position content in a way that resonates with the organisation that funded it, and the users who consume it, by focusing measurements on customer journeys and top user tasks.

Despite having more raw data than ever on content and user experience, content teams still measure their output with metrics like simple hits, likes, clicks, and shares. Instead, we should be measuring whether it fulfilled its reason for being.

We will walk through examples where organisations, including Mastercard, have changed their measurement mindset and achieved 10s and 100s of per cent improvement on their key content metrics.

 

What you’ll learn


  • The common pitfalls in the content measurement landscape
  • How to change the internal discussion around content to focus on what managers and users care about
  • How other organisations were able to make high-impact changes and redesign content to work better on all channels