Omnichannel Conference 2019 Speaker
Product Owner Digital Content (Customer Journey Expert)
Erwin is an expert in digital content and customer journeys. He has been working in the financial services industry for more than 10 years.
For the last 3 years, he's taken a big part in ING NL's massive transformation into decentralized content management, omnichannel content delivery, and setting up efficient and effective content delivery across multiple markets, using ING's well known Agile Way of Work.
Omnichannel Conference 2019 session(s)
[Presentation] – Omnichannel content at ING