2022: Omnichannel presentation

Siri, you have to be carefully taught

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In the past year I’ve done significant research into chatbots, conversational interfaces, and voice. What I’ve found shows racism and bias in voice UI. The reason is clear: an algorithm is only as strong as the strategy, taxonomy, and user testing that creates it.

In order to develop AI that is delightful, it must first have be unbiased. We can do that in the people we hire to develop our products, and the ways in which we test and create the initial content. In this talk I’ll review concrete tactics for developing unbiased AI.


What you’ll learn

  • How to expand into omnichannel in a safe and ethical way
  • How to build a team that can create unbiased AI
  • How to develop personas that go beyond stereotypes.