2022: Omnichannel presentation

Measuring modern content operations: Serving a smarter customer

We all want to provide a better experience for our customers when they need help. As the world moves to digital-first for most interactions, our customers become smarter and their expectations go up. To match their expectations we need modern, sophisticated content solutions that can meet our customers where they are.

What you’ll learn

  • How to approach business value for content operations
  • Where to focus to maximize ROI
  • What to measure