2020 Omnichannel Conference archive

OmnichannelX 2020

OmnichannelX 2020 was one of the first conferences that had to pivot to run online in early 2020 and it was an adventure. The conference grew and flourished. If you’d like to know about upcoming events, check out our home page.

Did you attend the 2020 Conference?

Slides are available to all attendees to help you refresh yourself, brief your colleagues, and to include in blogs and on social media. You’ll need a password you should have received by email. Contact us if you need it again.

View recordings and transcripts

Remember to attribute to the speaker and tag @OmniXConf whenever you quote any sessions!

Some of the many brands who spoke at OmnichannelX 2020

 

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What is "Omnichannel"?

Omnichannel is the unification of engagement and communication strategies so that they complement each other – rather than run in parallel – to give the audience what they really need. That means experience orchestration across multiple touch-points and aligning content, design, governance, and systems around the customers' journeys.

What is "Omnichannel"?

Omnichannel is the unification of engagement and communication strategies so that they complement each other – rather than run in parallel – to give the audience what they really need. That means experience orchestration across multiple touch-points and aligning content, design, governance, and systems around the customers' journeys.

Why attend?

Do you have a passion for content, communication, and UX and want to use your talents even more effectively? Then this is your chance to learn from the best in the industry from the different-but-related backgrounds needed to deliver excellent experiences and relevant content – anytime, anywhere. Learn how to increase your company's ROI while helping users better achieve their goals.

 

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