2022 Omnichannel session list

Sessions will run 10am to 7pm Central European Time

Our full agenda with timings isn’t live yet, but here’s the sessions we already have announced.

More speakers and sessions are being added very soon, so stay tuned!

How omnichannel content helps users adjust to continuous change
John Collins
Atlassian
YankoIvanovYanko Ivanov
Enterprise Knowledge
How medical content transformation is enabling better customer experiences
naterciaNatercia Rodrigues
Roche Pharmaceuticals
2165 square tight 500x v3Noz Urbina
Urbina Consulting
Becoming an omnichannel advocate
jennifer sJenifer Schlotfeldt
IBM
Siri, you have to be carefully taught
Marli MadPow 300x 4Marli Mesibov
Verily Life Sciences
Content Modeling: the translation layer between teams
meghan caseyMeghan Casey
Do Better Content
Transforming the customer experience by changing the operating model
Rahel Anne Bailie scaled 1Rahel Anne Bailie
ICP
Elliott King 600 v2Elliott King
Unmind
Designing content for the human ecosystem
Sara Feldman headshotSara Feldman
Consortium for Service Innovation
Automating the recommendation and delivery of componentized content
James MidkiffJames Midkiff
Enterprise Knowledge
Kate Erfle headshot2Kate Erfle
Enterprise Knowledge
3-2 = Simple: A case study in channel simplification
2014 jeffrey macintyre headshot smileJeffrey MacIntyre
Bucket Studio
Modelling content for omnichannel
PeihongZhu 1 scaled 2Peihong Zhu
Precision Content
KathrynTorriano resizedKathryn Torriano
Precision Content
Measuring modern content operations: Serving a smarter customer
patrick bosek headshot2Patrick Bosek
Heretto
Britt headshotBritt Ellmer
TSYS
The Core model – A tool for holistic cooperation across silos and channels
are halland 600x 1Are Halland
Independent
The politics of information architecture
priestleyMichael Priestley
Avalara
The journey to silo-free content strategy
ashleyfaus headshot 500x v2Ashley Faus
Atlassian
Transmedia: the story is everywhere
Ray Gallon
The Transformation Society
Voice Marketing: how getting your business heard changes your content strategy
Heidi Cohen headshotHeidi Cohen
Actionable Marketing Guide
What’s brand got to do with it? Building better experiences with the BCE model
Tracy PlayleTracy Playle
Pickle Jar
Why do you need a Headless Experience Engine?
SanaSana Remekie
Conscia
Building from the ground up: the business case for an omnichannel content experience
Alyssa FoxAlyssa Fox
Alert Logic
How to democratize your headless CMS
Preston So
Oracle
The content strategy of civil discourse: turning conflict into collaboration
David Dylan Thomas Official headshot 1David Thomas
David Dylan Thomas, LLC
We need content and design systems that support product metrics
VinishGargVinish Garg
vhite