Persona: Grace — Business Lunch — office manager & catering coordinator · Calgary · 41

VOIC-GRAC-0001She talks like someone who runs the room — organised, quick and dry, with a habit of flagging her own pet peeves before she launches into them ("okay, bear with me"). She swings between warm and methodical, narrating her process step by step, and brisk and budget-protective, clipping through a list. Either way she reaches for concrete scenes...