Franchisee Portal Support Tickets

Category: Marketing materials — localisation Market: Quebec Summary: Franchisee requests French-language versions of the current seasonal campaign assets. Reports that the English-language assets have been live for three weeks but French equivalents have not been provided. Has been adapting English materials independently but notes the process is... Category: Marketing materials — digital asset access Market: Toronto Summary: Franchisee cannot locate the current version of the logo file in high resolution for use in a local event listing. Downloaded a version from the portal but it was low-resolution. Spent time searching without finding the correct file. Resolution: Agent located the correct file in... Category: Operations — ingredient substitution Market: Calgary Summary: Franchisee reports a supply disruption affecting one of the core menu ingredients (fresh coriander). Asks whether a substitution is brand-compliant, and if so, what the approved substitution is. Resolution: Brand...