BB-INT004 — Yuki Tanaka

Participant recruited through franchisee panel. Six months into her BorderBlend franchise in Vancouver (different territory from Beatriz Santos). Left a career in human resources to pursue this. No food service background. Describes the first six months as "more intense than I expected." Heavily uses the franchisee portal. Has reached out to the brand... Six months in — what has surprised you most? How physical it is. [laughs] That sounds obvious but when you're coming from an office career you don't fully anticipate what it means to be on your feet for ten hours in a truck. The first month my body was adjusting constantly.