Twitter Chat: Why you need Customer Journey Mapping in a crisis (and always)

Twitter Chat: May 15, 2:30 PM-3:30 PM, Central European Time, 2020

​How do you show customers you’re there in a crisis without being tone-deaf, inauthentic, or creepy? Yuri Vedenin is the founder of UXPressia and is on the same mission as OmnichannelX: to help organisations and teams to become more human-centric. He’s going to Twitter Chat with us about how we can maximise relevant value-add for your audience in good times, tough times, and all the times in between.

To help organisations align around customer experience, he has co-founded and actively contributes to the three professional communities in Belarus for UX specialists, Product Managers and Business Analysts. His company, UXPressia, is a platform which specialises expressly in mapping empathy and experience for the benefit of user experience.

While it’s always important to be customer-centric and be able to map out relevant, mutually beneficial value-added opportunities for audience and brand, in a crisis, it’s utterly vital.

Want to learn how and why to keep calm and focus on what matters most? Chat live with Yuri and @OmniXConf about Customer Journey / Experience and Empathy Maps, Personas, and more on Twitter, May 15, 2:30-3:30pm, Central European Time, 2020. Simply follow #OmniXConf to participate!

COMING SOON: OMNIXCONF ONLINE June, 2021

Join us at #OmniXConf 2021, June 8-11 to learn from and network with the likes of Google's head of UX, Mastercard, Microsoft, Eli Lilly, Electronic Arts, and many more.

How our Twitter Chats work

  1. Follow #OmniXConf on Twitter and watch for Tweets coming from the official @OmniXConf account.
  2. At the scheduled time, we will begin chatting with a guest speaker for an hour. Join in the conversation, or just listen and learn
  3. We'll archive each chat on the Omnichannel Blog for future reference

About Yuri Vedenin

Founder and CEO of UXPressia, founder and UX coach at training center ITMINE. Yuri is on a mission to help organizations and teams to become more human-centric.