Twitter Chat: May 15, 2:30 PM-3:30 PM, Central European Time, 2020
How do you show customers you’re there in a crisis without being tone-deaf, inauthentic, or creepy? Yuri Vedenin is the founder of UXPressia and is on the same mission as OmnichannelX: to help organisations and teams to become more human-centric. He’s going to Twitter Chat with us about how we can maximise relevant value-add for your audience in good times, tough times, and all the times in between.
To help organisations align around customer experience, he has co-founded and actively contributes to the three professional communities in Belarus for UX specialists, Product Managers and Business Analysts. His company, UXPressia, is a platform which specialises expressly in mapping empathy and experience for the benefit of user experience.
While it’s always important to be customer-centric and be able to map out relevant, mutually beneficial value-added opportunities for audience and brand, in a crisis, it’s utterly vital.
Want to learn how and why to keep calm and focus on what matters most? Chat live with Yuri and @OmniXConf about Customer Journey / Experience and Empathy Maps, Personas, and more on Twitter, May 15, 2:30-3:30pm, Central European Time, 2020. Simply follow #OmniXConf to participate!