The Omnichannel Podcast

The Omnichannel Podcast features experts from around the world sharing their insights and case studies to help you build better relationships with your audience.

The latest episode

How do you maintain meaningful work when AI is rewriting your team’s job descriptions faster than HR can keep up? This episode introduces STAIR (Social Technical AI Reflection), a structured methodology developed to help organisations navigate the human side of AI adoption, not as a one-time change project, but as an ongoing practice.

Noz is joined by Louise Harder Fischer, associate professor at the IT University in Copenhagen, and Martin Lassen-Vernal, head of communications at the City of Copenhagen, to discuss the five core questions that anchor a STAIR session, what a large hospital discovered about nurses and emotional communication, and why continuous reflection is the only honest response to continuous transformation.

“When we introduced generative AI, we make sure to maintain emotional communication in our workflows. The communications with the highest emotional importance are the ones we want to protect.” — Louise Harder Fischer (recalling a hospital team’s principle)

 

“I can’t imagine the future organisation retaining the same hierarchical structures. The participatory aspect of this demands that you can’t top-down steer it. The organisation needs to steer itself from within” – Martin Lassen-Vernal