It’s hard enough to build a modern digital team for maintaining your website or application. So how do you put together and optimize a great omnichannel content team? Content Strategy specialists from the agency Crossphase has made a science of the art of hiring, assembling, and professionally developing your content people.
Get 15 metrics to assess your brand from Forrester Analyst Ryan Skinner's milestones to achieving omnichannel mastery.
To understand the connection between content operations and omnichannel delivery, we first need to look at both concepts. Once we do that, we can then look at the connection points and interdependencies between the two disciplines.
In OmnichannelX's first-ever livestream interview, Christoph Trappe of AuthenticStoryTelling.net and Noz Urbina, OmnichannelX Programme Director will discuss how we can become too specialised in design and content and what's holding brands back from omnichannel success?
Find out where your KM is now and how to move forward using this unique Self-Assessment, leveraging Enterprise Knowledge unique KM Benchmark, built on the analysis of hundreds of organisations.
Take this Enterprise AI readiness assessment based on real project experiences and data from Enterprise Knowledge.
How do our users invest their trust? Learn how Gov.UK, Mailchimp, Buzzfeed, and Zoom earned trust with effective content strategy.
Learn how Sarah Richards used the discipline of content design to take a site from 75,000 to 3,000 pages and managed to better connect to users at the same.
OmnichannelX biedt in 2020 net als vorig jaar een mooie selectie Nederlandse experts. Volg de links naar hun sprekerspagina’s om te zien welke sessies ze geven op het online event.
Gain a new perspective on knowledge content by chatting live on Twitter with OmnichannelX speaker and knowledge strategy specialist, Patrick Bosek. June 2, 10:00 AM Eastern Daylight Time / 4:00 PM, Central European Time, 2020
Discuss common difficulties in organisational workflows and teaming structures that hold brands back from omnichannel success LIVE on Twitter with Tim Hanse, principal consultant at Crossphase, an agency of content specialists. Follow the latest #OmniXConf Tweets June 4th, 2020 at 4:00pm to participate.
Podcast Ep. 8: Noz Urbina talks with Sarah Richards, founder of the Content Design movement, about how content design reset the conversation about the role of content and content professionals within the entire UK government.
Cruce Saunders and Noz Urbina explore how content structure can shape omnichannel enterprise publishing and the organisational structures that support it.
May 14, 4:00 PM - 5:00 PM, Central European Time, 2020 Rob Punselie (ContentKings) and Noz Urbina (Urbina Consulting) discuss the pitfalls on the road to digital success. Why is it hard for business to cope with increased customer ...
Een gesprek met Tim Hanse en Tjeerd Schopman, over wat en wie je nodig hebt voor omnichannel-succes.
Twitter Chat: May 15, 2:30 PM-3:30 PM, Central European Time, 2020 How do you show customers you’re there in a crisis without being tone-deaf, inauthentic, or creepy? Yuri Vedenin is the founder of UXPressia and is on the same ...
Forrester Senior Analyst Mark Grannan talks "Agile CMS" and how it enables Content-as-a-Service for all channels from a single, central hub.
Make this the year you comprehend the connections and master the methods linking content design with delivering excellent omnichannel experiences.
Design thought-leader Chris Avore & Content Strategy specialist Matt Grocki discuss operationalising your omnichannel efforts.
For omnichannel success you need to master 4 key disciplines and their interactions: content, design, governance, and systems.
Enterprise or start-up – brands need to differentiate & engage. Gina Balarin presents a repeatable model for your omnichannel success: Stories as a Service.
Chatbots in omnichannel klantcontact: Lee Boonstra van Google spreekt erover op OmnichannelX 2020. Lees hier een interview met haar.
Gina Balarin talks about how to get customers telling their success stories by delivering great omnichannel experiences across the customer lifecycle.
Are traditional content inventories a necessity of content projects? David Hobbs, author of the "Website Migration Handbook", shows us more strategy and visual approaches.
Forrester's Senior analyst Ryan Skinner answers 10 questions on omnichannel strategy for your enterprise.
Margot Bloomstein and Noz Urbina discuss brand trust and the human factors involved in achieving it in an omnichannel environment.
Speaker Spotlight: Michael Priestley brings savvy and pragmatism to the world of content. In this short interview, he sheds some light on IBM's experiences going omnichannel.
Bouke Vlierhuis of the Netherlands answers 7 questions on the who, what, where, why, and how of omnichannel strategy. Bouke has a background in everything from engineering to web design to poetry – a perfect mix to be an omnichannel content strategist!
Speaker Spotlight: We’ve asked Cisco System‘s Omnichannel Digital Marketing Strategist, Jennifer Hooks 10 questions about why and how to move forward with omnichannel in a complex business context.
Noz Urbina discusses omnichannel journey mapping, hosted by Opentext Hightail and the American Marketing Association.
Forrester's Ryan Skinner shares a wide range of insights he's developed reviewing dozens of cases, unearthing the real truths and sometimes dirty secrets of "going digital".
Marie tells us how having an omnichannel strategy allows a brand to deliver better experiences than parallel strategies.
"Think with Google" have posted new research that supports the underlying OmnichannelX philosophy: content and marketing are becoming inherently cross-disciplinary domains.
The Omnichannel Quad describes the four key domains that make an omnichannel strategy work. For success in omnichannel, you'll need them all working together.
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