Google, IBM, Electronic Arts, and more show us where they’ve gone right and wrong developing omnichannel customer experiences.
Times are in Amsterdam / Central European Time. Convert to your timezone with this table.
Can’t make it to a live session because of timezones? Ticket holders will receive a link and password to view all session recordings on Vimeo.com.
10:00 AM – 10:45 AM (45 min)
Noz UrbinaUrbina Consulting
10:45 AM – 11:30 AM (45 min)
11:30 AM – 12:15 PM (45 min)
Break and discussion session (30 min)
An interactive session lead by our Silver Sponsor Crossphase.
12:15 PM – 1:00 PM (45min)
1:00 PM – 2:30 PM (90min)
Lunch and learn interactive session (60 min)
An interactive session lead by our Gold sponsor [A]
2:30 PM – 3:15 PM (45min)
Rob HannaPrecision Content
3:15 PM – 4:00 PM (45min)
Christoph TrappeAuthenticStorytelling.net
Jill SheffieldMastercard
Noz UrbinaUrbina Consulting
4:00 PM – 4:50 PM (50min)
Afternoon break and discussion session
A short, live, and interactive session lead by Silver sponsor easyDITA.
4:50 PM – 5:15 PM (25min)
Break
5:15 PM – 6:00 PM (45min)
Aaron BradleyElectronic Arts
Chris SchmechelElectronic Arts
6:00 PM – 6:45 PM (45min)
6:45 PM – 7:00 PM (15min)
Quick break
15 minutes for coffee and comfort before our first panel of experts takes the virtual stage.
7:00 PM – 8:00 PM (60min)
Noz UrbinaUrbina Consulting
Dr. Elizabeth Churchill
Ryan SkinnerForrester, UK
Meghan CaseyDo Better Content
Rahel Anne BailieContent, Seriously
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