2021 Programme June 10

Omnichannel strategy and techniques
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Google, IBM, Electronic Arts, and more show us where they’ve gone right and wrong developing omnichannel customer experiences.

Times are in Amsterdam / Central European Time. Convert to your timezone with this table.

Can’t make it to a live session because of timezones? Ticket holders will receive a link and password to view all session recordings on Vimeo.com.

10:00 AM – 10:45 AM (45 min)

10:45 AM – 11:30 AM (45 min)

11:30 AM – 12:15 PM (45 min)

Break and discussion session (30 min)

An interactive session lead by our Silver Sponsor Crossphase.

12:15 PM – 1:00 PM (45min)

1:00 PM – 2:30 PM (90min)

Lunch and learn interactive session (60 min)

An interactive session lead by our Gold sponsor [A]

2:30 PM – 3:15 PM (45min)

3:15 PM – 4:00 PM (45min)

4:00 PM – 4:50 PM (50min)

Afternoon break and discussion session

A short, live, and interactive session lead by Silver sponsor easyDITA.

4:50 PM – 5:15 PM (25min)


5:15 PM – 6:00 PM (45min)

6:00 PM – 6:45 PM (45min)

6:45 PM – 7:00 PM (15min)

Quick break

15 minutes for coffee and comfort before our first panel of experts takes the virtual stage.

7:00 PM – 8:00 PM (60min)

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